Thank you for shopping with Awami Products. We strive to provide you with high-quality products and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Returns:
- Timeframe: You may return items within 14 days of the delivery date.
- Condition: Items must be unused, in the same condition as received, and in the original packaging.
- Process:
a. Contact our customer service team at contact@awamiproducts.com to initiate the return process.
b. Provide your order number, details of the item(s) you wish to return, and the reason for the return.
c. Await further instructions from our team regarding the return shipping process. - Refund: Once we receive and inspect the returned items, we will process a refund to the original payment method.
Exchanges:
- Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately, providing photos of the damaged product and packaging.
- Wrong Item: If you receive the wrong item, please contact us with your order number and details of the incorrect item received.
- Process:
a. Contact our customer service team at [customer service email] to report the issue and initiate the exchange process.
b. Follow any instructions provided by our team regarding the return shipping process. - Replacement: Once we receive the returned item, we will send you a replacement, subject to availability.
Exceptions:
- Non-Returnable Items: Certain items, such as perishable goods, custom-made products, and gift cards, may not be eligible for return.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
Please contact our customer service team at [customer service email] for any further assistance or clarification.